Student Support Officer - Maternity Cover

About the role

The Student Support Officer is the first point of contact for students seeking information, guidance and support, ensuring accurate advice on campus services and a welcoming, inclusive environment. This is a full-time onsite role (40 hours, 5 days a week) covering maternity until May 2027, based in Tower Hill and/or Aldgate.

Key responsibilities

• Give front-line advice on academic procedures, timetables, assessments and university policies, and help students navigate campus services
• Signpost students to specialist support teams and respond to queries by email, phone and in person at the Student Hub
• Maintain accurate records of enquiries and student data in line with data protection and confidentiality standards
• Support student engagement initiatives and contribute to reporting and feedback
• Work with academic departments, student services and administration teams, and take part in training and events such as enrolment, registration and open days

Required profile

• Experience working with students as partners, with external stakeholders, and in student experience, student services or campus operations within HE or FE
• Strong understanding of student representation structures and feedback mechanisms
• Knowledge of safeguarding, Prevent and data protection regulations
• Ability to work independently and in a team, with excellent customer service and empathy
• Right to work in the UK (the college is not a licensed sponsor)

Required skills

• Excellent oral and written communication and organisation
• High IT literacy with student management systems
• Ability to analyse and present qualitative and quantitative data

What we offer

• Competitive salary and 20 days annual leave
• Pension with 5% personal and 3% company contribution
• Season ticket loan, eye care vouchers and training and development opportunities
• Staff discount scheme, social events and employee wellbeing programmes including counselling access