Student Support Officer - Part Time (20 Hours)

About the role

The Student Support Officer is the first point of contact for students seeking information, guidance and support, ensuring accurate advice on campus services and a welcoming, inclusive environment. The role is onsite at Aldgate, part time (20 hours, 3 days a week) with weekend work included, and is permanent.

Key responsibilities

• Provide front-line advice on academic procedures, timetables, assessments and university policies, and help students navigate campus services
• Signpost students to specialist support teams when needed
• Respond to student queries by email, phone and in person at the Student Hub, with a professional, empathetic approach
• Support student engagement initiatives and promote awareness of available resources
• Log and track enquiries, maintain records in line with data protection and confidentiality standards, and contribute to reporting and feedback
• Work with academic departments, student services and administration teams, and take part in training and events such as enrolment, registration and open days

Required profile

• Experience of working with students as partners to deliver services or activities
• Experience of working with external stakeholders
• Proven experience in student experience, student services or campus operations within higher or further education
• Strong understanding of student representation structures and feedback mechanisms
• Knowledge of safeguarding, Prevent and data protection regulations
• Ability to work independently and in a team, with excellent customer service and empathy
• Right to work in the UK (the employer is not a licensed sponsor)

Required skills

• Excellent oral and written communication and organisation skills
• High levels of IT literacy and competency with student management systems
• Ability to analyse qualitative and quantitative data and present it appropriately

What we offer

• Salary of £35,000 per year
• 20 days annual leave and pension with 5% personal and 3% company contribution
• Season ticket loan, eye care vouchers and training and development opportunities
• Staff discount scheme, refer-a-friend scheme and social events
• Wellbeing programmes and access to counselling services