Studio Coordinator - Mayfair Private Studio

About the role

A private training studio in Mayfair is looking for a Studio Coordinator to lead the member experience and grow its community. The role is outward-facing, dealing daily with members, prospects and the team, and owns and improves the club's operational processes. It is designed to grow into a Studio Manager or Membership Manager position within 1-2 years, with progression earned through results and reviewed with the Directors.

Key responsibilities

• Lead the member journey from enquiry through the Discovery package and onboarding, and keep members engaged
• Answer calls and respond to enquiries the same day, converting prospects into members
• Handle member communications and issues, escalating to the right Director when needed, and report member feedback regularly
• Build a community across members, prospects and the coaching team, working closely with coaches on schedules and diaries
• Schedule the rota and resourcing across the club
• Support senior leadership in identifying and approaching local corporates for partnerships and referrals, and drive retention and referrals
• Run the club day to day, including opening, presentation, the front desk and F&B
• Manage memberships, billing, renewals, changes and pauses in Mindbody, and manage stock and inventory
• Produce weekly, monthly and quarterly reports for the Directors, including member experience measures, and support the move to automated reporting

Required profile

• Experience in front of house, hospitality, member services or sales in a premium setting such as a boutique studio, members' club, hotel or spa
• Enjoys talking to people and building relationships with members, prospects and the team
• Initiative to solve problems and create new opportunities, with a strong sense of ownership
• Picks up existing processes quickly and looks to streamline and automate them
• Comfortable with data, meets deadlines without being chased, and is warm, calm, discreet and precise
• Wants to grow into a Studio Manager or Membership Manager role

Required skills

• Mindbody experience is a strong advantage but not essential
• Full-time, 40-hour week with early starts, late finishes and occasional Saturday hours; closed Sunday
• Start date January 2027

What we offer

• Salary of £33-35k depending on experience, plus a discretionary bonus after 6 months
• Clear path to Studio Manager or Membership Manager