This job is no longer available
This job expired on 04/09/2026. It no longer accepts applications.
Summer Intern - Customer Success Specialist (Dutch & English Speaking)
Jobster · Bristol
Job description
About the role
Join Laka’s fast‑growing Customer Experience team as a Summer Intern. You will be the first point of contact for cyclists who need help with their insurance, claims and general enquiries, working across both the UK and the Netherlands.
Key responsibilities
- Respond to customer queries via web chat and email in Dutch and English.
- Guide members through the claims process, coordinating with repair shops and manufacturers.
- Support B2B partners to get riders back on the road quickly.
- Collaborate with the CX team in the UK and NL to ensure a seamless experience.
- Collect and relay customer feedback to improve services.
Required profile
- Currently enrolled in a university program.
- Fluent in Dutch and English, both written and spoken.
- Strong communication and problem‑solving abilities.
- Interest in cycling and insurance services.
Required skills
What we offer
- Hands‑on experience in a dynamic, international startup.
- Opportunity to work with a passionate team of 11 CX specialists.
- Exposure to both B2C and B2B customer support processes.
- Potential for future full‑time opportunities.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Jobster
Bristol
Related job offers
-
Team Leader – Service Delivery
Jobs for Humanity Bristol -
Customer Service Consultant
Aidacare Pty Ltd Cardiff -
Speech Analyst – Data & Analytics
Barclays Northampton -
Customer Assistant - Online
Morrisons Coventry -
Call Center Executive - UK Desk (British Nationals)
Dubai Sotheby's International Realty Doubaï