Support Assistant

About the role

This interim position supports a high‑profile public‑sector organisation within the London Port Health Authority. The role combines office‑based and remote duties, providing clerical assistance to Official Veterinarians, Port Health Officers and other staff.

Key responsibilities

• Act as the first point of contact for visitors and manage reception duties.
• Sort, date‑stamp, scan and distribute incoming documents and parcels.
• Arrange daily collection of laboratory samples and liaise with couriers.
• Answer incoming calls and provide information on imported food cargo and charging procedures.
• Carry out documentary checks on consignments of imported food (non‑animal) under supervision.
• Enter and maintain data in internal databases such as PHILIS and IPAFFS.
• Maintain electronic and paper filing systems, including equipment inventory.
• Handle confidential documents and assist with archiving tasks.

Required profile

• Reliable and able to work both on‑site and remotely according to shift patterns.
• Willingness to work occasional weekends and two bank holidays per year.
• Good organisational skills and attention to detail.

Required skills

• Experience using PHILIS database system.
• Experience using IPAFFS database system.
• Proficiency with standard office equipment (scanner, photocopier, fax, franking machine).

What we offer

• Rolling one‑month contract with the possibility of extension.
• Hourly rate of £15.91 PAYE or £20.64 Umbrella.
• Flexible shift options including hybrid on‑site/remote working.
• Experience within a public‑sector health environment.