Support Worker

About the role

We are seeking a Support Worker to join a social housing provider in Watford. The role is permanent and focuses on delivering tenancy support and housing management services for customers in move‑on programmes, ensuring a customer‑first, trauma‑informed approach.

Key responsibilities

• Manage a portfolio of tenancies, supporting residents to maintain long‑term, stable housing.
• Conduct pre‑tenancy assessments, property inspections and tenancy reviews.
• Assist residents with rent management, payment planning and arrears reduction.
• Handle anti‑social behaviour, tenancy breaches and complex casework professionally.
• Collaborate with partners, support agencies and stakeholders to provide a joined‑up service.
• Represent the organisation in court and at community or stakeholder meetings.
• Ensure properties are safe, compliant and re‑let quickly to minimise void loss.
• Promote a trauma‑informed, customer‑first approach throughout the role.

Required profile

• Experience in housing management, preferably within social housing in the UK.
• Experience working with individuals with complex needs such as mental health, substance misuse or domestic abuse.
• Valid UK driver’s licence.

Required skills

What we offer

• Competitive salary of £30,000–£35,000 per year.
• Permanent contract with 37 hours per week (Monday‑Thursday 9 am–5:30 pm, Friday 9 am–5 pm).