System & Process Officer – Business Process Management

About the role

The System & Process Officer (Business Process Management) will support the day‑to‑day operations of the System and Process Department, ensuring that organisational systems and processes run efficiently and comply with regulatory requirements.

Key responsibilities

• Develop and implement processes, procedures and methods to improve business efficiency.
• Ensure compliance with all regulations and report any violations to the SPD Lead.
• Conduct audits of existing processes to identify improvement opportunities.
• Create and modify policies, procedures and protocols for new or existing programmes, processes and products.
• Train stakeholders on new processes and communicate changes to all affected parties.
• Analyse current processes, coordinate stakeholders and re‑engineer or optimise them according to best practices.
• Automate processes by developing and implementing supporting systems.

Required profile

• Bachelor’s degree in Business Administration, Computer Science or a related field.
• Up to 2 years of relevant experience; fresh graduates with strong communication and presentation skills are encouraged.
• Ability to draft reports, policies and presentations clearly.

Required skills