Systems Administrator II (Weekend Shift)

About the role

The Systems Administrator II provides operational support for a team that manages large‑scale building management and physical security systems. The position works on a weekend shift, handling ticket‑based requests and ensuring system availability.

Key responsibilities

• Monitor ticket queue and instant‑messaging channels.
• Manage and maintain servers, networking infrastructure, and related systems.
• Record detailed ticket metadata, including categories, resolution times, and post‑mortems.
• Troubleshoot and resolve tickets from internal and third‑party teams, escalating when necessary.
• Maintain professional communication with vendors and third parties.
• Provide out‑of‑hours support for scheduled upgrades.
• Offer 24/7 on‑call support for critical system outages.
• Perform other duties as required.

Required profile

• Bachelor’s degree (B.S./B.A.) or equivalent experience.
• 2–5 years of systems administration experience.
• Ability to build productive internal and external relationships.
• Good judgment within defined procedures.
• Strong written and verbal communication skills.

Required skills

• Server administration.
• Network configuration and management.
• Network troubleshooting.
• Ticketing system usage.
• Automation and scripting experience (preferred).