Systems and Support Assistant

About the role

We are seeking a Systems and Support Assistant to join our Technology Team. You will provide remote and on‑site IT technical support to a user base of over 520 staff across multiple offices, helping to keep our technology environment running smoothly.

Key responsibilities

• Log helpdesk calls and resolve technical issues promptly.
• Administer email systems, including releasing quarantined messages.
• Manage day‑to‑day administration of cloud‑based software and file‑sharing services.
• Perform user account administration and maintain the asset register.
• Distribute, install, and configure IT equipment such as laptops, phones, and tablets.
• Build and image devices for end users.
• Identify tickets that could benefit from additional user training.
• Visit other offices to engage with users and check equipment.

Required profile

• Previous experience in a technical support role.
• Strong communication and interpersonal skills.
• Self‑motivated with a passion for technology.

Required skills

• Microsoft Office
• Email administration
• User account administration
• Cloud‑based software usage
• Cloud file‑sharing service administration
• Asset logging and register maintenance
• Software installation
• Laptop/phone/tablet configuration

What we offer

• 25 days holiday plus bank holidays.
• Extra time off at Christmas and a hybrid/flexible working model.
• Contributory pension, life assurance, and critical illness cover.
• Health benefits including Simply Health cashback and 24/7 online GP service.
• Perkbox discounts, social events, and development opportunities.