Team Manager – Food

About the role

Join M&S as a Team Manager in Food, leading from the shop floor to shape the next generation of stores. You will set the pace, raise standards and inspire your team to deliver standout style, sharp service and strong commercial results, even under pressure.

Key responsibilities

• Drive strong trading performance and ensure the department looks brilliant.
• Deliver five‑star customer service while maintaining safety, availability and operational excellence.
• Use insight and data to achieve commercial targets and improve pace.
• Foster a motivated, multiskilled team that feels supported, challenged and proud.
• Uphold M&S standards, inclusion and behavioural expectations.

Required profile

• Proven experience leading teams in a fast‑paced retail or customer‑focused environment.
• Strong commercial awareness with confidence to use data and insight.
• Ability to coach, develop and performance‑manage with clarity and empathy.
• Comfortable having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Role model for great service, inclusion and M&S behaviours.

Required skills