Team Manager – Retail Store

About the role

As a Team Manager in a Waitrose shop you will lead a group of Partners to deliver the distinctive Waitrose customer experience. You will be responsible for driving sales, maximising profit and ensuring a safe, well‑stocked store while fostering a supportive culture.

Key responsibilities

• Oversee day‑to‑day store operations, including merchandising, stock availability and legal compliance.
• Use commercial skills to maximise sales and profit while minimising waste.
• Maintain high levels of customer satisfaction and loyalty.
• Lead, inspire and manage the team, handling holiday planning, absences and performance conversations.
• Promote a culture of care, belonging, productivity and continuous improvement.
• Drive and embed change initiatives across the shop.

Required profile

• Proven experience leading a team in a fast‑paced, customer‑focused environment.
• Ability to build high‑performing teams, recognise talent and conduct honest performance discussions.
• Passion for retail and understanding of market competition and economic factors.
• Strong workload planning skills and ability to meet deadlines.
• Clear communication and influence at all organisational levels.

Required skills

What we offer

• Opportunity to work for the UK’s largest employee‑owned business.
• Career development within the John Lewis Partnership.
• Inclusive culture that values diversity and partnership ownership.