Technical Account Manager - French Speaker

About the role

The Technical Account Manager (TAM) will support Mindbody customers, acting as a single point of contact for technical and business management needs. The TAM will understand each client’s business model, deliver solutions, and ensure customers get the most out of the Mindbody platform. Fluency in French is required to serve French‑speaking accounts.

Key responsibilities

• Provide advanced technical account management support to assigned customers.
• Develop deep understanding of each client’s business model to propose efficient solutions.
• Act as project manager for technical initiatives, including onboarding new locations and large data migrations.
• Educate customers on best practices and drive adoption of Mindbody software features.
• Maintain a high level of technical knowledge of Mindbody platforms and new feature releases.
• Manage a portfolio of multi‑location accounts, ensuring satisfaction and growth of recurring revenue.

Required profile

• Fluent French speaker with strong communication skills.
• Experience in technical account management or customer success within SaaS environments.
• Ability to build and maintain relationships with both customers and internal teams.
• Focus on delivering superior customer experience and driving account revenue.

Required skills