Technical Support Engineer (Remote)

About the role

Plaid is building the infrastructure that powers millions of financial applications. As a Technical Support Engineer you will help customers resolve integration issues and ensure our products operate reliably.

Key responsibilities

• Interface with customers via Zendesk tickets and troubleshoot issues.
• Escalate complex problems to Engineering or Partnership teams.
• Collaborate on projects to improve internal and external processes.
• Handle 10+ customer tickets per day while meeting quality standards.
• Assist GTM teams with escalations and work with EPD teams on issue resolution.

Required profile

• 2+ years of experience in a customer‑facing role.
• 6+ months experience with REST APIs, SQL, CSS, HTML and a programming language (JavaScript or Python).
• Familiarity with ticketing systems (Zendesk, Linear) and data‑visualization tools (Databricks).
• Strong written and verbal communication skills and a customer‑centric mindset.

Required skills

• REST APIs
• SQL
• CSS
• HTML
• JavaScript
• Python
• Zendesk
• Linear
• Databricks

What we offer

• Comprehensive benefits including medical, dental, vision and 401(k).
• Equity and/or commission opportunities.