Temporary Customer Service Administrator

About the role

We are seeking a dynamic Temporary Customer Service Administrator to join a vibrant team in Wilmslow town centre. This 2‑month hybrid role supports both customers and day‑to‑day business operations, offering a blend of office and remote work.

Key responsibilities

• Handle inbound and outbound phone calls with a professional, friendly manner.
• Act as the first point of contact, delivering exceptional service via phone and email.
• Follow up with customers for appointments, confirmations and updates.
• Manage the full customer journey from enquiry to completion.
• Schedule visits and coordinate bookings with internal teams.
• Assist the quoting process by gathering information and issuing quotations.
• Monitor shared inboxes and ensure timely responses.
• Maintain accurate customer records, databases and Excel trackers.
• Liaise with various departments to ensure smooth project delivery.
• Provide general administrative support across the business.

Required profile

• Strong customer‑centric attitude with a passion for service excellence.
• Excellent verbal and written communication skills.
• Highly organised with the ability to juggle multiple tasks.
• Team‑player who collaborates well with colleagues.
• Comfortable using standard office software and data‑management tools.

Required skills

• Excel

What we offer

• £13.50 per hour.
• Hybrid working – Monday‑Wednesday in the office, Thursday‑Friday remote.
• Flexible daily hours between 08:00‑17:30.
• Opportunity to gain experience in a fast‑paced customer‑service environment.