Trainee Field Network Engineer

About the role

Ingram Micro's Comms-care Technical Services team is recruiting a Trainee Field Network Engineer in the South East (London and surrounding areas). It suits someone at the start of an IT career who wants to move into networking and infrastructure support, with full training and support provided. Working alongside experienced engineers, you will support customers remotely and onsite.

Key responsibilities

• Install, maintain and troubleshoot IT and networking solutions
• Assist with the installation and support of network equipment, PCs and servers
• Provide remote and onsite technical support to customers
• Prepare and configure networking equipment before installation
• Support customer rollouts, upgrades, relocations and project-based installations
• Conduct site surveys and assist with technical documentation
• Diagnose and resolve hardware issues under the guidance of senior engineers
• Visit customer sites to replace or repair faulty equipment
• Deliver customer service and build strong customer relationships
• Take part in an on-call rota (maximum 1 week in 3) once trained

Required profile

• Recent college or university graduate with an interest in IT or networking
• Someone currently in a Helpdesk, Retail Technology, Technical Support or Customer Service role wanting to progress
• Career changer with a strong interest in technology
• Full UK driving licence and residence within the advertised region (essential)

Required skills

• Strong problem-solving and logical troubleshooting approach
• Excellent communication and customer service skills
• Confidence working independently and in a team
• Good organisational skills and attention to detail
• Desirable: exposure to networking concepts (routers, switches, Wi-Fi), Cisco/Aruba/HP/DrayTek/Zyxel/Netgear, Windows PC troubleshooting, IT support or helpdesk roles, and CompTIA, Cisco CCNA, BTEC or A-Level IT qualifications

What we offer

• Competitive salary, company car and fuel card
• Paid overtime and on-call allowance, expenses covered
• Axaxa health insurance and dental plan options via salary sacrifice
• Increasing holiday allowance at Year 2 and Year 5, birthday day off
• Employee referral bonus, employee discounts and wellbeing benefits
• Structured training and mentoring, industry-recognised certifications and career progression into Network Engineering and Technical Specialist roles