Trainee Field Network Engineer

About the role

Ingram Micro's Comms-care Technical Services team is recruiting a Trainee Field Network Engineer in the South East (London and surrounding areas). It suits someone at the start of an IT career or wanting to move into networking and infrastructure support, with full training and support provided. Working alongside experienced engineers, you will support customers remotely and onsite.

Key responsibilities

• Install, maintain and troubleshoot IT and networking solutions, including network equipment, PCs and servers
• Provide remote and onsite technical support and prepare and configure networking equipment before installation
• Support customer rollouts, upgrades, relocations and project-based installations
• Conduct site surveys and assist with technical documentation
• Diagnose and resolve hardware issues under the guidance of senior engineers
• Visit customer sites to replace or repair faulty equipment and deliver good customer service
• Join an on-call rota (maximum 1 week in 3) once trained

Required profile

• Recent graduate with an interest in IT or networking, or someone progressing from a helpdesk, retail technology, technical support or customer service role
• Full UK driving licence and residence within the advertised region
• Strong problem-solving, communication and customer service skills, and good organisation
• Desirable: exposure to networking concepts, Windows PC troubleshooting, IT support roles or qualifications such as CompTIA, Cisco CCNA, BTEC or A-Level IT

What we offer

• Competitive salary, company car and fuel card
• Paid overtime, on-call allowance and covered expenses
• Axaxa health insurance and dental plan options via salary sacrifice
• Increasing holiday allowance at Year 2 and Year 5, birthday day off and employee referral bonus
• Structured training and mentoring, certification opportunities and a clear path into Network Engineering and Technical Specialist roles