UK eCommerce Manager - Certified Pre-Owned Mobile Devices

About the role

Assurant is looking for a UK eCommerce Manager based in Stoke-on-Trent, Staffordshire, to grow its online and retail sales of Certified Pre-Owned (CPO) mobile devices to secondary marketplaces, mobile network operators, retailers and leasing partners. The role owns the customer journey and profit-and-loss performance, combining commercial insight and data with cross-functional collaboration. It is a hybrid position: two days in the office and three days flexible from home.

Key responsibilities

• Grow sales and develop strategies that improve the customer experience and build commercial relationships with MNOs, retailers and leasing partners
• Use data and customer insight to guide decisions and optimise online and retail sales
• Partner with marketing, sales, IT, operations and customer support to deliver a joined-up customer journey
• Own budgets, forecasts, sales targets and P&L performance, and report results clearly
• Keep up to date with customer needs, market trends and emerging technology
• Oversee digital marketing channels including PPC, SEO, display, affiliates and email marketing
• Ensure activity meets legal, regulatory, ethical and internal requirements, including approvals
• Manage day-to-day eCommerce operations end to end and resolve issues affecting customers or performance
• Share regular updates with senior stakeholders on key measures, progress, risks and opportunities

Required profile

• Demonstrable experience growing eCommerce or retail sales and building commercial relationships with MNOs, retailers and leasing partners, ideally in used mobile devices, refurbished technology or consumer electronics
• Mobile phone industry experience required
• Experience with budgets, forecasting, targets or P&L performance
• Experience in technology eCommerce, retail sales, contract negotiations or a regulated environment

Required skills

• Cloud-based multichannel e-commerce platforms such as Rithum (ChannelAdvisor)
• Content management systems and digital marketing: SEO, SEM, PPC, affiliates, email marketing
• Data, web analytics and customer insight
• Microsoft 365 tools

What we offer

• Hybrid/flexible work arrangements
• Performance bonus scheme
• Financial, wellbeing and social benefits
• Internal wellbeing programme
• Learning and development opportunities