VIP Manager

About the role

Formula E is seeking a seasoned hospitality professional to lead the VIP experience for its world‑class electric street‑racing series. As the VIP Manager you will act as the primary liaison between senior leadership and high‑profile guests, ensuring every dignitary, C‑suite visitor and stakeholder receives a seamless, premium experience.

Key responsibilities

• Own the end‑to‑end VIP lifecycle, from initial invitation to post‑event feedback.
• Create and maintain secure, detailed guest profiles in the CRM system, capturing preferences, dietary needs and engagement history.
• Coordinate VIP ticketing, accreditation and curated itineraries in partnership with the CEO’s office and department leads.
• Manage executive gifting, purchase orders and compliance with corporate policies.
• Travel internationally to oversee on‑site guest arrivals, meet‑and‑greets, and troubleshoot high‑pressure situations during race weekends.
• Prepare executive briefing documents and handle ad‑hoc requests with discretion.

Required profile

• Proven experience in high‑level hospitality or VIP guest relations, preferably within sport or entertainment.
• Strong organisational skills with the ability to manage multiple stakeholder expectations.
• Excellent communication and interpersonal abilities, capable of representing the brand at a global level.

Required skills

• CRM system proficiency