Workshop Controller – Accident Repair

About the role

We are seeking a Workshop Controller to play a key role at Activate Accident Repair Mildenhall, ensuring repairs are carried out effectively and accurately to achieve the highest possible standards of technical quality within the bodyshop.

Key responsibilities

• Implement the operational workshop loading system in line with company policy, meeting targets and deadlines.
• Liaise with office logistics colleagues to monitor vehicle intake for repair.
• Make optimum use of resources within the area of responsibility against agreed targets.
• Deliver exceptional customer service at every step.
• Champion health and safety in the workshop, including responsibility for personal protective equipment.
• Flag potential health and safety risks to affected personnel.
• Monitor and control workshop output and efficiencies.
• Explain repair procedures clearly to the workshop team and customers.
• Direct the use of workshop equipment when allocating tasks.
• Value vehicles at market rate to determine repair economics and keep material wastage within target.
• Ensure no customer vehicle or its contents are damaged or lost while under repair.

Required profile

• Solid understanding of the repair industry, vehicle legislation and trade practice.
• Knowledge of health and safety provisions, including EPA regulations and risk assessment.
• Confident computer literacy.
• Natural leadership and coaching ability.
• Strong knowledge of the repair process and vehicle construction.
• Ability to stay calm and effective under pressure.

What we offer

• £5,000 sign‑on bonus paid after successful probation.
• 33 days holiday (including bank holidays).
• Quarterly bonus scheme worth up to £2,800 per annum.
• Annual pay review.
• Enhanced family leave covering maternity, paternity, shared parental and adoption pay.
• Life assurance at three times basic salary.
• Health Shield cash health plan for every team member.
• Free breakfast cereals and milk daily, free fruit every Monday, and a free breakfast delivered every Wednesday.