Customer Contact Administrator – 12‑Month Contract

About the role

We are looking for a Customer Contact Administrator to join our Developer Services team at Severn Trent’s head office in Coventry on a 12‑month fixed‑term contract. You will be the first point of contact for new water and waste connection customers, handling calls, emails, web‑chat and postal applications while delivering a seamless, hassle‑free experience.

Key responsibilities

• Answer inbound customer enquiries via phone, email, web‑chat and post.
• Guide customers through the new‑connection application process and complete forms where required.
• Record and log applications in SAP, GISST and Excel with 100 % accuracy.
• Liaise with technical, operational and finance teams to ensure consistent advice and service delivery.
• Maintain up‑to‑date customer records and support stakeholder management.

Required profile

• Excellent verbal and written communication skills.
• Strong attention to detail and ability to work under pressure.
• Customer‑focused attitude with a commitment to first‑time right service.

Required skills

• SAP
• GISST
• Microsoft Excel

What we offer

• Competitive salary package.
• On‑site canteen and Costa coffee shop.
• Regular one‑to‑one development meetings.
• Typical hours: Mon‑Thu 8 am‑4 pm (or 8:30‑4:30 pm) and Fri 8 am‑3:30 pm.