Customer Care Advisor – Part‑Time (English Speaker)

About the role

We are looking for a friendly, motivated Customer Care Advisor to join our remote team at Mountain Warehouse. In this part‑time role you will deliver fast, courteous support to customers across phone, live chat and email, helping them before, during and after purchase.

Key responsibilities

• Provide fast, friendly, and effective support via phone, live chat, and email.
• Assist customers throughout their journey, from product queries to post‑purchase care.
• Collaborate with internal teams to deliver timely resolutions.
• Monitor and report customer trends to improve service quality.
• Take ownership of personal development and contribute positively to the team.
• Maintain strong performance aligned with KPIs and company values.

Required profile

• Fluent in English, both spoken and written.
• Previous experience in a customer‑facing role such as retail, contact centre or hospitality.
• Clear, confident communicator with excellent written skills.
• Comfortable handling challenging conversations with empathy and professionalism.
• Positive, energetic, proactive attitude and ability to thrive in a fast‑paced environment.

Required skills

• Outlook
• Microsoft Word
• Microsoft Excel
• Web browsers
• Amazon (eCommerce platform)
• eBay (eCommerce platform)

What we offer

• Competitive salary and benefits package.
• Fully remote work arrangement.
• Holiday allowance.
• 50% staff discount and 25% discount for family and friends.
• Pension scheme.