Customer Services Specialist (Exeter)

About the role

We are seeking a motivated Customer Services Specialist to join our Exeter office. In this full‑time position you will be the first point of contact for customers, handling enquiries and guiding them through to successful resolution.

Key responsibilities

• Respond to incoming customer enquiries via phone, email and chat.
• Provide tailored solutions and manage requests from initial contact through to completion.
• Build and maintain strong relationships with customers and external partners.
• Coordinate with internal teams to ensure a seamless customer journey.
• Maintain high service standards while juggling multiple priorities.

Required profile

• Positive, motivated and customer‑focused attitude.
• Previous experience in customer service, internal sales or a busy office environment.
• Excellent communication and relationship‑building abilities.
• Professional telephone manner and strong organisational skills.
• Ability to prioritise workload in a fast‑paced setting.

Required skills

• Good IT proficiency and confidence using multiple systems.

What we offer

• 27 days annual leave plus bank holidays and an extra day off for your birthday.
• Private health insurance with 24‑hour online GP access.
• Free eye tests, employee assistance programme and other wellbeing benefits.