Customer Success Manager – French Speaking

About the role

The Customer Success Manager will join the EMEA Customer Excellence team at S&P Global Energy, helping French‑speaking clients get the most out of our data and analytics solutions. You will act as a trusted advisor, ensuring smooth onboarding, ongoing education, and proactive engagement.

Key responsibilities

• Proactively engage customers to understand their needs and drive maximum value from our solutions.
• Onboard new clients and deliver remote or in‑person training sessions tailored to their workflows.
• Build and maintain strong relationships with key stakeholders to increase product adoption and satisfaction.
• Monitor usage data and customer health, identifying opportunities for further engagement.
• Serve as the voice of the customer, providing insights to improve the overall experience.
• Collaborate across functions to create seamless, elevated customer experiences.
• Anticipate challenges and address them before they escalate.
• Record all customer interactions accurately in Salesforce and Gainsight.

Required profile

• Fluency in French and English, both written and spoken.
• At least 3 years of relevant experience or 5 years in the energy, commodities or finance sectors.
• Excellent presentation and software demo abilities.
• Proven ability to manage multiple accounts and projects simultaneously.
• Comfort working in a diverse, geographically dispersed team and willingness to travel.

Required skills

• Experience with Gainsight or similar customer success platforms.
• Proficiency in Salesforce or comparable CRM systems.

What we offer

• Opportunity to work with a global leader in energy market intelligence.
• Collaborative, high‑impact environment focused on customer success.
• Professional development and continuous learning on industry trends.