Facilities Helpdesk Coordinator – £31,000/year

About the role

The Facilities Helpdesk Coordinator will be the first point of contact for all facilities‑management requests at a high‑profile corporate site in White City, London. Working Monday‑Friday, you will manage the helpdesk inbox and calls, coordinate engineers and contractors, and ensure service delivery meets agreed SLAs.

Key responsibilities

• Log and track all FM requests in the QFM CAFM system.
• Schedule engineers, contractors and service teams and monitor job progress.
• Raise purchase orders, process invoices and support quotation preparation.
• Produce regular reports and maintain accurate records.
• Assist with compliance reporting (PPMs) and contractor administration.

Required profile

• Previous experience in a helpdesk or facilities‑management coordination role.
• Strong organisational and communication abilities.
• Proactive, reliable and customer‑focused attitude.

Required skills

• Proficiency with QFM CAFM system.
• Competent user of Microsoft Office suite.

What we offer

• 33 days holiday plus EAP and reward schemes.
• Training and development opportunities.
• Subsidised gym membership and additional employee benefits.