French Customer Service Advisor (Bilingual)

About the role

We are looking for a friendly and confident French‑speaking Customer Service Advisor to join our team in Tenterden. You will provide assistance to customers in both French and English, handling enquiries via phone, email and live chat while delivering a professional and positive experience.

Key responsibilities

• Respond to customer enquiries in French and English through multiple channels.
• Provide accurate information, resolve queries and update customer records.
• Maintain a high level of service quality and professionalism.
• Collaborate with colleagues across the business to ensure seamless support.

Required profile

• Fluent spoken French and English.
• Strong communication and interpersonal abilities.
• Positive, friendly and customer‑focused attitude.
• Attention to detail and ability to learn quickly.
• No prior customer service experience required.

Required skills

• Basic computer literacy for handling email, chat and CRM systems.

What we offer

• Comprehensive training and ongoing professional development.
• A supportive, collaborative team environment.
• Opportunities for career progression within the company.
• Modern office setting with competitive hourly rate.