Head of Centre – Property Management

About the role

Reporting to the Regional Manager/Director, we are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Camberley. To succeed you must be a current Senior Property Manager or Team Manager with proven leadership experience, overseeing Property Managers and Inventory Clerks and ensuring smooth operation of the branch portfolio while supporting strategic objectives.

Key responsibilities

• Provide support and guidance to Property Management Team Leaders on productivity and output.
• Conduct daily morning meetings and monitor team performance.
• Assist with recruitment of Property Managers and Inventory Clerks across the region.
• Implement new legislation and ensure compliance.
• Investigate customer complaints and coordinate appropriate responses.
• Coordinate training and mentor staff to achieve strategic goals.
• Support audits of property management departments and share best practices.
• Monitor overdue workflows, churn reports and gas‑daily processes, initiating conversations as needed.
• Identify service improvement opportunities and drive implementation with the Regional Manager.
• Lead group projects and initiatives to ensure successful rollout.
• Direct line management of Property Management Team Leaders and enforce strategic objectives.
• Conduct interviews, manage holiday cover and monitor workload to maintain staff morale.
• Act as primary contact for lettings/branch managers and handle out‑of‑hours emergencies.

Required profile

• Excellent written and verbal communication skills.
• Professional telephone manner.
• Strong organisational, time‑management and attention‑to‑detail abilities.
• Proven experience leading a property‑management team.
• Solid background in the property industry with up‑to‑date knowledge of legislation.
• Full UK driving licence.

What we offer

• Competitive base salary and additional incentives.
• Quarterly and yearly awards.
• Salary‑sacrifice pension scheme.
• Generous holiday allowance, increasing by one day per year of service.
• Excellent parental leave and a newly introduced fertility policy.
• Staff discounts.