Helpline Practitioner – Safeguarding Children (Hybrid)

About the role

We are looking for a compassionate Helpline Practitioner to join a specialist safeguarding team. You will provide expert advice and support to professionals, carers, families and the public, helping to protect children across the UK.

Key responsibilities

• Deliver safeguarding advice and guidance to a diverse range of service users via phone and written communication.
• Assess contacts, work with Duty Managers and determine appropriate actions.
• Process referrals and share information with relevant agencies within required timescales.
• Maintain accurate case records in line with safeguarding procedures.
• Collaborate with external agencies to achieve effective child protection outcomes.
• Contribute to service development, evaluation and continuous improvement.

Required profile

• Relevant safeguarding qualification in Social Care, Health, Education, Law Enforcement, Youth Justice, Youth Work, Counselling or related field.
• Post‑qualification experience with responsibility for safeguarding children, young people or families.
• Strong knowledge of childcare legislation, safeguarding frameworks and current best practice.
• Excellent analytical and assessment skills with accurate record‑keeping.
• Commitment to promoting the welfare of children and young people.

Required skills

What we offer

• Hybrid working model – 2 weeks office‑based, 1 week remote.
• Competitive salary £34,500–£36,000 per year plus benefits.
• Permanent, full‑time position with opportunities for professional development.