Inbound Sales Agent – Travel Insurance

About the role

Join AllClear Travel Insurance as a Sales Agent in our Romford contact centre. You will help customers purchase travel insurance, including those with pre‑existing medical conditions, and contribute to a fast‑growing, award‑winning business.

Key responsibilities

• Handle inbound sales enquiries from customers looking to purchase travel insurance.
• Ask the right questions to understand customers’ travel plans and medical history.
• Clearly explain policy features, cover levels, exclusions and pricing.
• Support returning customers with renewals and policy updates.
• Work towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium.
• Develop strong knowledge of products, systems and underwriting requirements.
• Participate in coaching sessions, call reviews and training to continually improve performance.
• Collaborate with colleagues and team leaders to support team success and best practice.
• Ensure all activity complies with FCA regulations, Consumer Duty and company policies.

Required profile

• Sales mindset – motivated by targets and driven to achieve strong results.
• Contact centre experience – experience in a busy customer‑focused environment is desirable.
• Great communicator – able to build rapport quickly and explain information clearly.
• Empathetic approach – comfortable discussing sensitive medical information with professionalism.
• Tech confident – comfortable navigating multiple systems while managing calls efficiently.
• Problem solver – proactive and solutions‑focused when supporting customers.
• Team player – enjoys working collaboratively and contributing to team success.
• Self‑motivated – takes pride in delivering strong performance and continuous improvement.

What we offer

• Competitive starting salary of £25,500 plus a guaranteed £250 monthly training bonus for the first 6 months.
• Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually.
• Quarterly elite bonus opportunities – uncapped.
• 32 days’ annual leave (including bank holidays) plus one day off for your birthday.
• Company pension scheme and holiday buy scheme.
• Staff discounts on travel insurance and discounted gym memberships.
• Support with health and wellbeing, and ongoing product training.
• Real career progression opportunities – we promote from within.
• A supportive, friendly team where ideas and input are valued.