Italian and French speaking Customer Service Administrator

About the role

We are looking for a bilingual Italian and French speaking Customer Service Administrator to join a global luxury‑goods exporter in South West London. The role is office‑based, Monday‑Friday, with the possibility of one remote day per week after training. You will support B2B customers, agents and distributors across the French‑ and Italian‑speaking markets.

Key responsibilities

• Process and manage customer orders accurately and efficiently.
• Respond to enquiries, provide solutions and handle complaints in a professional manner.
• Liaise with courier and freight companies to coordinate shipments and deliveries.
• Monitor export operations, ensuring service standards are maintained in assigned territories.
• Support the Export Sales Team on additional markets and languages when required.
• Maintain strong relationships with customers, agents and distributors.

Required profile

• Fluent spoken and written French and Italian (both essential).
• Previous experience in customer service, administration or a similar support role.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Proactive, able to work independently and as part of a team.

Required skills

What we offer

• Salary £30,000‑£32,000 per annum, dependent on experience.
• 22 days annual leave plus bank holidays.
• Pension scheme and life assurance.
• Staff discount of up to 60 % on luxury products.
• One day per week remote working after successful training.
• Supportive team environment with excellent management support.