Mercedes-Benz Parts Telesales Advisor

About the role

Sytner Group is seeking a motivated Parts Telesales Advisor to join the Sytner Trade Parts Centre. You will work as part of a ‘One Team’ approach, communicating with internal and external customers and suppliers, handling both inbound and outbound enquiries. The role involves promptly addressing parts requests and assisting colleagues and customers with identification, searching and sourcing of parts.

Key responsibilities

• Communicate effectively with internal and external customers and suppliers, handling inbound and outbound calls.
• Promptly process all parts requests, supporting colleagues and customers with identification, searching and sourcing of parts.

Required profile

• Previous experience in a similar parts or telesales role within the motor industry.
• Strong organisational skills, attention to detail and excellent communication abilities for both phone and face‑to‑face interactions.

What we offer

• 33 days of holiday including bank holidays.
• Industry‑leading maternity, paternity and adoption pay.
• Career development programmes and recognition of long service every five years.
• Discounted car schemes, high‑street discounts and gym memberships.
• Cycle‑to‑work scheme and one paid day per year for voluntary/community work.