Network Support Engineer (Level 2-3) – Ticket Based

About the role

The Network Support Engineer (Level 2‑3) provides first‑line technical assistance for network infrastructure in Bristol. Working on a ticket‑based system, you will travel onsite to resolve connectivity, performance and configuration issues while ensuring SLA compliance.

Key responsibilities

• Provide Level 2‑3 support for network incidents and service requests.
• Monitor network performance, identify and troubleshoot LAN/WAN, Wi‑Fi and basic routing/switching problems.
• Manage tickets within defined SLA targets and document all actions.
• Configure and install routers, switches, access points and support VPN connectivity.
• Maintain accurate incident, configuration and resolution records.
• Escalate complex issues to senior teams and coordinate with vendors.
• Communicate status updates to end‑users, internal IT teams and supervisors.

Required profile

• 2‑4 years of experience in network support or IT infrastructure.
• Basic understanding of networking concepts such as TCP/IP, DNS and DHCP.
• Familiarity with routers, switches, firewalls and wireless networks.
• Experience with network monitoring tools and ticketing systems.
• Relevant certification such as CCNA (preferred).

Required skills

• TCP/IP
• DNS
• DHCP
• Routers
• Switches
• Firewalls
• Wi‑Fi/Wireless networking
• Network monitoring tools
• VPN connectivity