Operational Support Officer (Building & Welcome Specialist)

About the Role

Join Newcastle Carers as an Operational Support Officer, a dual-impact role combining facility management and front-of-house excellence. You will serve as the vital first point of contact for our service users, ensuring a warm, inclusive, and professional welcome while maintaining the seamless operational flow of our building.

Main Missions

• Act as the primary point of contact for service users, providing a welcoming and empathetic reception.
• Provide comprehensive administrative support and facilitate clear communication between staff, volunteers, service users, and external professionals.
• Manage building operations to ensure a safe, efficient, and well-maintained environment for all visitors.
• Oversee the effective use of the CRM system to maintain accurate data and support service coordination.
• Coordinate various tasks simultaneously to ensure the smooth day-to-day running of the center.

Candidate Profile

• Highly organized professional with the ability to manage multiple priorities under pressure.
• Exceptional interpersonal and communication skills, with a person-centered approach.
• Demonstrated ability to work with empathy and non-judgmental attitudes in a sensitive environment.
• Strong commitment to the values of empowerment, inclusion, and social support.

Required Skills

• Proficiency in CRM software and general IT tools (Microsoft Office Suite).
• Strong administrative and organizational capabilities.
• Excellent verbal and written communication skills.
• Multitasking and time management expertise.

Our Values

You will be contributing to a mission-driven organization that supports family carers through free, confidential, and non-judgmental services. We pride ourselves on our values of empowerment, inclusion, and empathy.