Portuguese Speaking Customer Service Advisor

About the role

Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key responsibilities

• Responding to customer queries in both Portuguese and English via phone and email
• Supporting the full lifecycle of claims, from information gathering to resolution
• Maintaining accurate customer records and case notes in the system
• Providing clear, empathetic, and professional communication at all times
• Liaising with other departments to ensure smooth and timely customer support
• Handling complaints in line with company policy

Required profile

• Fluency in both Portuguese and English (spoken and written)
• Strong customer service skills with a desire to deliver excellent experiences
• Ability to manage multiple tasks with accuracy and attention to detail
• Confident communication and problem‑solving skills
• Previous experience in customer service or claims handling is an advantage, but not essential
• Proactive, team‑oriented approach with a willingness to learn

What we offer

• £27,000 base salary + performance‑related bonus
• 25 days’ annual leave (plus the option to buy/sell additional days)
• 5% matched pension scheme
• Private medical insurance and life cover
• Employee assistance programme
• Comprehensive training and career development support
• Inclusive, international working environment
• Wellbeing initiatives and regular team events