Quality Assurance Officer

About the role

We are seeking a Quality Assurance Officer to join an award‑winning national charity delivering government‑funded employment programmes. The role is primarily home‑based, with occasional travel to London sites (1‑2 visits per week) to carry out quality assurance reviews, compliance checks and operational analysis.

Key responsibilities

• Conduct quality assurance reviews and compliance checks across employment programmes.
• Perform operational analysis, review performance data and produce improvement reports.
• Visit client sites 1‑2 times per week to assess service delivery.
• Collaborate with operational managers and senior leaders to ensure programmes meet commissioner expectations.
• Identify opportunities for improvement and support teams in implementing changes.
• Drive continuous improvement and maintain high‑quality, compliant service standards.

Required profile

• Previous experience in Quality Assurance, Compliance or Continuous Improvement within government‑funded programmes.
• Background in employability, skills, welfare‑to‑work, justice, supported employment, health & wellbeing or similar sectors.
• Strong analytical ability and attention to detail.
• Must reside in London or within a one‑hour commute and be flexible for 1‑2 onsite days per week.

Required skills

• Advanced Excel proficiency.
• Experience with Power BI (advantage).
• Familiarity with CRM systems (advantage).

What we offer

• Predominantly home‑based working arrangement.
• Competitive salary range £28,000‑£33,700 per year.
• Opportunity to impact high‑quality public services.