Senior Business Travel Consultant – German Speaking

About the role

We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven‑star service experience to senior leaders, executives, and high‑value corporate clients. The role focuses on highly personalised, time‑critical, relationship‑driven travel support for executive travellers.

Key responsibilities

• End‑to‑end management of executive and VIP corporate travel, including air, hotel, ground transport and bespoke requests.
• Provide expert recommendations aligned with traveller preferences, company policy and duty of care.
• Handle urgent, high‑impact travel disruptions with speed, empathy and precision.
• Manage multiple communication channels (phone, chat, email) in a fast‑paced Executive Care environment.
• Balance premium service delivery with operational KPIs such as productivity, handle time and SLA adherence.
• Build long‑term relationships with executive travellers through consistent, high‑quality service.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation or luxury brands.
• Strong understanding of contact‑centre performance metrics, including productivity, efficiency and CSAT.
• Exceptional communication skills with a polished, confident and discreet style.
• Ability to remain calm, decisive and solutions‑focused in high‑pressure situations.
• Strong organisational skills and attention to detail.

Required skills

• Amadeus
• Sabre
• Galileo

What we offer

• Competitive compensation and equity ownership.
• 25 days of annual leave plus bank holidays.
• Private medical cover, voluntary dental insurance and discounted gym memberships.
• Qualifying earnings pension plan with Aviva.
• Life insurance, income protection and tax‑efficient cycle/electric car schemes.
• Generous parental leave, paid volunteering hours and up to 20 work‑from‑anywhere days.
• Four‑week fully paid sabbatical after five years of service.
• Relocation support and a vibrant office culture with regular events.