Senior Business Travel Consultant (Spanish) – Remote

About the role

We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver a seven‑star service experience to senior leaders and high‑value corporate clients. The role involves managing complex itineraries, providing personalized travel solutions, and acting as a trusted advisor.

Key responsibilities

• End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
• Provide expert recommendations aligned to traveller preferences, company policy, and duty of care.
• Handle urgent and high‑impact travel disruptions with speed, empathy, and precision.
• Manage multiple channels (phone, chat, email) in a fast‑paced Executive Care environment.
• Balance premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
• Build long‑term relationships with Executive travellers through consistent, high‑quality service.
• Collaborate closely with peers to maintain a high‑performance, elite service culture.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation, luxury brands, or similar.
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact‑centre performance metrics, including productivity, efficiency, and CSAT.
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations.
• Strong organisational skills and attention to detail.

Required skills

• Amadeus
• Sabre
• Galileo