Senior Head of Operations & Governance

About the Role

Shape the future of a newly unified professional body during a pivotal era of transformation. As the Head of Operations & Governance at the College of Sport, Exercise and Musculoskeletal Medicine (CSEM), you will play a cornerstone role in building a modern, high-performance organization following the merger of two established entities.

Reporting directly to the CEO and sitting on the Senior Leadership Team, you will be instrumental in driving operational excellence, strengthening governance frameworks, and ensuring a seamless member experience across the UK.

Key Responsibilities

• Define and execute operational strategy, governance models, and organizational performance metrics.
• Oversee digital transformation, including the management of CRM, website, and data platforms.
• Ensure high-quality membership services and oversee strategic communications and brand integrity.
• Manage key suppliers, contracts, and strategic partnerships.
• Lead risk management, compliance (including GDPR), and comprehensive reporting to the Board.
• Direct and develop the Operations, Membership, and Communications teams.
• Drive organizational change management, integration processes, and continuous improvement initiatives.

Candidate Profile

• Proven experience in a senior operational leadership role, preferably within a professional body or membership organization.
• Demonstrated expertise in organizational change management and post-merger integration.
• Strong strategic mindset with the ability to translate vision into operational reality.
• Excellent leadership skills with a track record of developing multi-disciplinary teams.
• High level of proficiency in digital systems and data-driven decision-making.

Required Skills

• Strategic Operations & Governance
• Change Management & Integration
• Digital Transformation (CRM & Data Management)
• Risk Management & Compliance (GDPR)
• Stakeholder & Partnership Management

What We Offer

• A central role in a high-impact, growing organization.
• Flexible hybrid working environment (teams based in Edinburgh and Doncaster).
• Full coverage of travel expenses for UK-wide engagements.