Senior Operations Coordinator

About the role

Lyra Health is seeking a detail‑oriented Senior Operations Coordinator to drive the logistical and administrative engine of its Care Navigator Team Operations. The role ensures optimal workforce deployment, supports high‑volume operational tasks and partners closely with team leaders.

Key responsibilities

• Monitor real‑time queue volumes, break compliance and call abandonment rates to meet SLA targets.
• Build, maintain and optimise staff schedules, handling leave requests, shift swaps and continuous coverage.
• Track staff utilisation and forecast short‑term and medium‑term staffing needs.
• Identify staffing gaps quickly and coordinate temporary resources for contingency coverage.
• Maintain accurate operational data, update workforce tracking systems and generate staffing reports.
• Partner with team leaders to ensure consistent communication and aligned workflows.
• Handle administrative escalations, support operational projects and conduct regular compliance audits.

Required profile

• Several years of experience in operations coordination, call‑centre supervision or similar operational support roles.
• Strong numerical and analytical abilities with exceptional attention to detail.
• Ability to solve logistical problems quickly under pressure.

Required skills

• Proficiency with scheduling software.
• Advanced use of spreadsheet tools such as Excel.
• Experience with data tracking systems.