Service Manager - Facilities Management

About the Role

Join VIVO, a key provider of facilities management and housing maintenance for the British Army and its partners. As a Service Manager, you will play a pivotal role in ensuring safe, compliant, and efficient service delivery, placing our clients and their families at the heart of everything we do.

Main Missions

• Coordinate daily operations of field teams and supply chain partners to ensure seamless service delivery.
• Oversee workforce readiness, ensuring qualified operators have the necessary equipment, skills, and authorizations.
• Manage safe systems of work, including risk assessments and method statements, while ensuring accurate data logging in the CAFM system.
• Build and maintain strong professional relationships with Defence Infrastructure Organisation representatives, end-users, and internal stakeholders.
• Drive commercial success by managing small chargeable works, producing preliminary quotes, and identifying opportunities for additional business.
• Lead, mentor, and develop teams to achieve high service levels while promoting a positive safety culture.
• Balance operational priorities with cost management, risk mitigation, and future maintenance planning to ensure contract sustainability.

Candidate Profile

• Proven experience in facilities management, maintenance coordination, or a similar operational leadership role.
• Strong leadership skills with the ability to supervise, train, and motivate diverse teams.
• Excellent communication and stakeholder management skills, capable of interacting with military and civilian partners.
• Commercial acumen with experience in cost control, quoting, and managing small-scale works.
• Strong commitment to Health, Safety, and Environmental (HSE) standards and regulatory compliance.

Required Skills

• Facilities Management (FM) & Maintenance Coordination
• Team Leadership & People Management
• Risk Assessment & Health and Safety Compliance
• CAFM Systems & Operational Reporting
• Commercial Management & Budgetary Control