Telemarketing Representative – Customer Outreach

About the role

We are looking for a Telemarketing Representative to be the first point of contact for customers interested in Crown products. You will reach out by phone, handle inbound calls and live chat, and arrange conversations with specialist sales representatives.

Key responsibilities

• Follow up leads, primarily by phone, for new, existing and returning companies.
• Take inbound calls and respond to live‑chat enquiries.
• Schedule appointments for field sales reps and maintain regular contact with customers.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns for product groups, sharing updates and features.
• Use LinkedIn and other professional platforms to identify and engage potential leads.
• Proactively cold‑call within assigned geographic territories to generate new business opportunities.

Required profile

• A good telephone manner.
• Excellent communication skills.
• Strong administrative experience or transferable skills.
• Confidence using Microsoft Office – Word, Excel and Outlook.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Motivated and dynamic team culture.
• Comprehensive 4‑week training programme.
• Competitive salary package.
• 25 days holiday plus bank holidays.
• Company pension plan.
• Excellent discount scheme with major UK brands.
• Health and wellbeing benefits through Tell Us Health.