Director of Community and Operations

About the role

The Director of Community & Operations will own the operating system that makes Inflection Club feel like a private club rather than a platform. You will design and manage every member touch‑point from application through onboarding, events, and renewals.

Key responsibilities

• Design and execute the onboarding flow for new members, targeting 90%+ activation within 14 days.
• Own the full sales pipeline from lead to close, manage the Closer, and maintain the HubSpot CRM with proper stage definitions, automation, and reporting.
• Lead the member experience layer, including community content calendar, communications, feedback loops, and churn monitoring.
• Plan and execute two major live events in Year 1, handling logistics, speaker coordination, venue, production, and follow‑up.
• Manage all member‑facing communications such as newsletters, deal alerts, and community updates while ensuring brand consistency.
• Own the technology layer, configuring the CRM and related automation tools.

Required profile

• Founding leadership team member working alongside the Director of Investments.

Required skills

• HubSpot CRM configuration and management.

What we offer

• Opportunity to shape a high‑growth private co‑investment community.
• Leadership role with direct impact on member experience and revenue operations.