Maternity Receptionist (Band 2)

About the role

The Band 2 Receptionist provides a friendly, efficient front‑desk service for the maternity department, welcoming staff, patients and visitors while handling enquiries and administrative tasks.

Key responsibilities

• Greet staff, patients and visitors in a professional manner.
• Answer and direct telephone calls, record messages accurately.
• Manage email, fax, photocopying and distribution of documents.
• Receive, sort and distribute daily post and deliveries.
• File CTG records and retrieve notes from Medical Records.
• Book patients in and out of the unit and arrange scan and consultant appointments using the Oceano system.
• Print patient labels and maintain a tidy reception area.
• Order stationery, monitor supplies and report any issues to the line manager.
• Rotate between three reception desks (MUAU, DAU, main reception).

Required profile

• GCSE English and Maths at grade A‑C (or equivalent).
• Experience in public/customer service and busy office environments.
• Proficiency with Microsoft Office packages (Word, Excel, Teams, Outlook).
• Experience using IT systems and handling confidential information.
• Good communication, organisational and multitasking abilities.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft Outlook
• Oceano patient‑booking system