Administration Associate

About the role

We are looking for an Administration Associate to join our Customer Support team at Evlo, a leading consumer‑finance provider. The role offers full training and development, allowing you to grow your career in finance while supporting day‑to‑day operations.

Key responsibilities

• Sort, scan and distribute incoming mail, responding where authorised.
• Generate and prepare customer letters and maintain accurate account information.
• Perform general office administration tasks such as filing, photocopying, data entry and scanning.
• Liaise with external partners and debt‑management companies via online portals.
• Handle SMS and email communications with customers, ensuring timely responses.
• Process deferment checklists, ethical requests and regular account reconciliations.
• Support vulnerable‑customer queues, update Breathing Space information and manage related ticketing through Freshservice.
• Produce daily, weekly and monthly audit reports and complete ad‑hoc administrative projects.

Required profile

• Strong attention to detail and ability to work accurately with confidential data.
• Excellent written communication skills and a customer‑focused attitude.
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment.

Required skills

• Experience using Freshservice or similar ticketing systems.

What we offer

• Comprehensive training and development programmes.
• Competitive benefits package.
• Opportunities for career progression within a market‑leading finance company.