E‑Commerce & Product Operations Coordinator (3‑month contract)

About the role

We are looking for a highly organised and detail‑oriented E‑Commerce & Product Operations Coordinator to support the day‑to‑day running of a fast‑paced music and record label e‑commerce operation. This three‑month contract will involve product management, customer service, digital merchandising and release support across multiple online stores.

Key responsibilities

• Manage products end‑to‑end across e‑commerce and artist store platforms, including setup of formats, pricing, territory availability and release information.
• Create and maintain product previews, tags and merchandise listings.
• Generate inbound ship notices (ISNs) and liaise with suppliers on shipping and inventory updates.
• Handle customer orders, resolve issues, communicate delivery delays, cancellations and inventory shortages.
• Collaborate with fulfilment and support partners to ensure high‑quality customer communication.
• Produce social media posts, weekly mailers and store announcements to support new pre‑orders, releases and promotional campaigns.

Required profile

• Previous experience in e‑commerce, product operations, music retail or digital store management.
• Excellent organisational abilities and strong attention to detail.
• Effective written communication and customer‑service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Passion for music, records and independent culture is desirable.

Required skills

• Experience with CMS or e‑commerce platforms.
• Familiarity with digital merchandising and online product catalogues.