Administrator – Customer Portal & Service Report Support

About the role

We are looking for an organised Administrator to join a busy office team in Thame. The role focuses on managing customer portals and processing engineer service reports accurately and on time, acting as a vital link between engineers and the wider business.

Key responsibilities

• Upload engineer service reports to client portals.
• Manage multiple customer portals and online systems.
• Track and maintain service documentation.
• Liaise with engineers to obtain required information.
• Update records, databases, and spreadsheets.
• Set up and maintain portal user accounts.
• Provide general administrative support to the team.

Required profile

• Previous experience in an administrative role.
• Strong organisational and time‑management abilities.
• Excellent attention to detail and accuracy.
• Confident communication by phone and email.
• Desire for a long‑term, full‑time position.

Required skills

• Proficiency with Microsoft Office, especially Excel.

What we offer

• Competitive hourly rate of £13‑£13.60.
• Full‑time, Monday‑Friday schedule (8:00 am‑4:30 pm).
• Discounts with leading high‑street retailers.
• Wellbeing support and employee recognition scheme.