Admissions Adviser – Undergraduate Admissions Support

About the role

The Admissions Adviser provides professional, accurate and timely advice to prospective students and other stakeholders across multiple communication channels. You will manage a high volume of undergraduate admissions enquiries, ensuring a consistently high standard of customer service while adhering to university policies and data protection regulations.

Key responsibilities

• Tri­age and respond to enquiries in the Undergraduate Admissions Outlook inbox and the UKRO folder.
• Monitor and answer prospective student questions on The Student Room, providing clear guidance on entry requirements and application procedures.
• Handle social‑media enquiries via Sprout Social, maintaining a professional and informative tone.
• Respond to straightforward Medicine and Dentistry admissions queries using SAP CRM templates.
• Maintain accurate records of all applicant interactions in university systems.
• Escalate complex or sensitive enquiries to the appropriate admissions or academic teams.
• Support the wider admissions team with administrative and operational tasks.

Required profile

• Excellent written and verbal communication skills.
• Strong customer‑service orientation with the ability to engage a diverse range of stakeholders.
• Experience handling enquiries and providing accurate information in a professional setting.
• Highly organised with the ability to manage a large volume of work and meet service standards.
• Attention to detail and accuracy in record‑keeping.
• Ability to work both independently and collaboratively within a team.
• Competent IT skills, including Microsoft Outlook and Office applications.
• Willingness to follow established policies, procedures and guidance.

Required skills

• Microsoft Outlook
• Microsoft Office
• SAP CRM
• Sprout Social