Customer Advisor – Azerbaijani (Relocation to Bulgaria)

About the role

You will be the first point of contact for customers of a leading tobacco brand, providing assistance via email, chat and phone. The role focuses on delivering smooth, positive experiences, answering questions clearly and ensuring every customer feels supported.

Key responsibilities

• Handle inbound customer inquiries through email, live chat and telephone.
• Research customer questions and provide accurate, professional answers.
• Maintain up‑to‑date records in the CRM system.
• Ensure high quality and consistency in all communications.
• Collaborate with team members to meet performance targets.

Required profile

• Excellent communication skills.
• C1 level Azerbaijani (written and spoken).
• Advanced English (written and spoken).
• Previous experience in customer service or a related field.
• Customer‑oriented mindset with strong attention to detail.
• Ability to work independently and as part of a team.
• High school education.

Required skills

• Proficiency with MS Office.
• Experience using CRM systems.

What we offer

• Gross salary of €1,789.53 per month.
• Full‑time shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday.
• Monthly performance‑based bonuses.
• Convenient office location near public transport.
• Fully paid training and onboarding.
• Continuous learning through Concentrix University.
• Career growth support and professional development programs.
• Health and wellbeing initiatives, health & life insurance, Multisport card, transport allowance, and other extra benefits.
• Relocation support covering accommodation and travel expenses.