Customer Experience Advisor – Retail Banking (Southampton)

About the role

Join Santander’s Southampton branch as a Customer Experience Advisor, delivering friendly, reliable service to our retail banking customers. Working 35 hours per week on a rotating schedule, you will be the first point of contact for customers in‑branch and over the phone.

Key responsibilities

• Act as the primary contact for customers, handling cash transactions, inquiries and service requests.
• Assist customers with banking technology, guide them through digital tools and protect them from fraud.
• Answer inbound calls to the contact centre and provide accurate information.
• Build relationships, identify customer needs and propose suitable solutions.
• Continuously develop knowledge of Santander’s products and services.
• Suggest and implement improvements to enhance the overall customer experience.

Required profile

• Excellent communication and listening skills.
• Flexible, multi‑skilled and comfortable working in a fast‑paced branch environment.
• Ability to work a rota covering Monday to Saturday between 8 am and 6 pm.
• Team‑oriented mindset with a proactive approach to problem‑solving.

Required skills

What we offer

• Opportunities for personal and professional growth within a technology‑driven organisation.
• Supportive, close‑knit team environment.
• Access to training and development programmes.