Customer Experience Project Intern – TikTok Shop (2026)

About the role

We are looking for an enthusiastic intern to join the Governance & Experience team of TikTok Shop. The role will give you hands‑on exposure to how the platform is governed and how the buyer journey is shaped, from order placement to issue resolution.

Key responsibilities

• Support the design and rollout of governance processes, policies, and operational improvements.
• Conduct research and benchmarking to inform team decisions.
• Analyse platform data and user feedback to identify trends, risks and opportunities.
• Document workflows, write summaries and prepare project materials.
• Collaborate with product, operations, risk and policy teams on live projects.

Required profile

• Currently pursuing an undergraduate or master’s degree in Business, Economics, Data Science, Policy or a related field.
• Strong interest in digital platforms, user experience, trust & safety.
• Analytical mindset with ability to work with data and draw insights.
• Clear communicator able to summarise findings and work collaboratively.
• Curious, proactive and eager to learn in a fast‑paced environment.

Required skills

• None explicitly listed.

What we offer

• Opportunity to work on real‑world projects that impact millions of users.
• Exposure to cross‑functional teams across product, logistics and operations.
• Professional development in a fast‑growing e‑commerce business.