Customer Service Agent – E‑Commerce (Hybrid, London)

About the role

We are seeking a UK‑based Online Customer Service Agent to join Miista’s E‑Commerce team. The role is hybrid, with three days a week at our Hackney headquarters in East London and two days working from home. You will help deliver a premium shopping experience to our global clientele.

Key responsibilities

• Provide global customer support via email, phone and social media.
• Drive conversion through suggestive selling and product knowledge sharing.
• Manage online returns, exchanges and e‑commerce administration for the UK market.
• Build and maintain relationships to ensure a seamless customer journey.
• Collaborate with other departments to maintain consistent service levels.
• Resolve enquiries throughout the e‑commerce conversion funnel and report updates in weekly meetings.

Required profile

• 1‑3 years of retail and e‑commerce customer service experience.
• Previous physical retail experience with a premium fashion brand.
• Experience handling high‑profile or VIP clients.
• Strong organisational abilities and a passion for fashion trends.
• Excellent written and verbal communication skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Proficiency with cloud‑based applications